Question 1

So, you don't board animals or bring them into your homes?

Accepted Answer

No. We believe in in-home care, which is why we have chosen not to have a boarding facility. However, we do have pet care providers who can remain at the client's home. This is our overnight/house sitting service, which is VERY popular.

Question 2

Are you ever available for times other than when I go on vacation?

Accepted Answer

Absolutely! We provide services such as walking your dog or checking on an old or ill pet while you're at work. We can even take your pets to grooming and veterinary appointments.

Question 3

How do I get started with Tails Around Town Pet Sitting?

Accepted Answer

Contact us at 843-621-3115 before you need pet care services so we can explain our procedures and answer any of your questions. We will set up a "Join The Pack" Meeting to introduce you and your pets to your sitter.

Question 4

What happens at the "Join The Pack" Meeting?

Accepted Answer

This meeting is a visit that allows the client to get to know our company and their assigned Pet Professional prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (i.e., vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We obtain and test two house keys (one for the sitter and one for backup). We do NOT provide service until this meeting has taken place. There is a fee of $25 fee for the meeting. This fee covers all administrative costs related to their account, as well as the sitter's time.

Question 5

What time do the sitters make their rounds and how long do they stay?

Accepted Answer

Our sitters can visit their client's homes up to 4 times per day. The "Morning" time slot for dogs is between 8-10 AM. For cats, 10-12 AM. The "Early Afternoon" time slot is between 1-3 PM. The "Late Afternoon" time slot is between 3-5 PM. The "Evening" time slot is between 5-7 PM for cats and 7-9 PM for dogs. *There are other hours outside of our normal business hours that can be booked for an additional fee. (No longer than 12 hours ever goes in between visits. For example, if your pooch were visited at 8pm, the sitter would arrive to your home no later than 8am the following morning.) We offer 15-minute, 30-minute, 45-minute and 60-minute visits. The client chooses the duration of the visits and can mix and match to design the best plan for his or her pet. Note: The 15 - minute visit option is not offered to clients using the Travel & Occasional Service for their dogs. We don't believe that 15-minutes is enough time to visit with a dog that is by him or herself for an extended period of time. As much human interaction as possible is best to keep the hounds happy and calm until their parents return home.

Question 6

What is the Tails Around Town cancellation policy?

Accepted Answer

Since we understand what it's like to have a busy and ever-changing schedule, we have implemented an extremely flexible cancelation policy:
Mid Day Dog Walks (for those that use us on a weekly continuous basis): 24 hours notice
Pet Sitting and Kitty & Small Animal Care: 48 hours notice
Overnight Care: 7 days notice

Question 7

How do you accept payment?

Accepted Answer

We accept payment by Cash, Check or Credit Card (through our pet sitting software. For Credit Cards, your card is charged automatically. You will receive an email receipt of payment rendered.)

Question 8

Is it OK for my neighbor or relative to also check-in on my pets while I am away?

Accepted Answer

If other people are allowed access to the house, then Tails Around Town cannot be held responsible for insuring the security of the premises, since another person might forget to lock the door or accidentally let the pet through the door.

Question 9

Can we contact you while we are away? Or will you contact us?

Accepted Answer

A large part of our service is communication with clients. We provide updates through a pet care journal to your email or a text message. Just let us know your preference when you set up your Online Account. We are here to serve you and give you peace of mind when you are away from home.

Question 10

What will you do it my pet becomes ill while l am away?

Accepted Answer

If we suspect that something is wrong with your pet, we will call you at the emergency phone numbers we have on file for you. We will describe the situation with your pet. If you believe the veterinarian should see your pet, we will transport your pet to the veterinarian's office for examination and treatment. In the event we cannot reach you, we will decide if your pet should be seen by the veterinarian. If necessary, we will take your pet for treatment. You will be billed for any extra time and expense we spend for these services. Please remember to have a credit card on file with your veterinarian's office.

Question 11

What do you do in case of an emergency?

Accepted Answer

It depends on the type of emergency. If something was to happen to your sitter, we will have a backup sitter that can take over. It an emergency occurs with your pets, I will first contact your vet and transport them if necessary. You will then be contacted about the situation. If there is an emergency with your home, I will call you, your emergency contact and the appropriate authorities and/or a preferred repair service.

Question 12

Do you administer medication to pets?

Accepted Answer

Due to the stress on the animal, we strongly urge you to administer all medications to your pet. However, when that is not possible and your pet needs its medicine, then we will attempt to administer medicine orally, only. However, we will not administer medication to any animal that poses a danger to the sitter.

Tails

Around Town

FAQs

Everything You Need to Know Before Booking